Shipping Policy

We try our best to ship your products to you at the earliest possible. On an average, it takes us about 1 - 9 business days to ship products out of our different warehouses. However, the duration of the shipping may differ if:

(i) Your products are under production.

(ii) Your products are getting custom stitched.

Should this happen, we will keep you informed regularly.

Domestic Shipments:

1. Our products get shipped to you within 2 - 5 working days.

2. If your product(s) is being customised or under production, there might be a delay in the delivery time.

1. Our trusted partners for international shipping are Fedex and DHL. We offer a smooth international delivery within 5 - 9 working days. If the product is under production, under finishing stage or requires customizations, delivery can take extra days. We will communicate accordingly and the customer can be in touch with Sunasa throughout the order processing phase via WhatsApp and/or email.

2. Please note Sunasa is not liable for any customs charge accountable after the goods enter a foreign country. All shipping charges & customs charges are to be borne by the customer and the customer only.

VAT/ Import Duties/ Local Taxes (if any) are borne directly by the customer if such charges are applicable in the destination country on semi stitched/ stitched/ unstitched products sourced from India. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

 

Note: In the rare event of a "Missing Package" claim where tracking shows "Delivered", the customer must provide a copy of an official Police Report for mail theft before any internal investigation or insurance claim can be initiated by our team.