Purchase and Cancellation Policy
Non-acceptance or Cancellation of order:
(a) Non-acceptance of order:
Sunasa may not be able to accept certain purchase orders. Sunasa reserves the right, at its sole discretion, to refuse or reject your offer to purchase for any reason including but not limited to:
(i) Limited inventory/quantities of product(s) available for purchase; or
(ii) Inaccuracies or errors in description of product or pricing information; or
(iii) Non-receipt of additional information requested by Sunasa.
Sunasa will contact you if all or any portion of your order is cancelled. If your order is cancelled after receipt of payment from you, the said amount will be refunded.
Sunasa shall not be liable to you for any direct or indirect, punitive, incidental, special, consequential or exemplary loss suffered by you due to non-acceptance of your offer to purchase the products or delay in refund of your money or delay in informing you about non-acceptance of your order.
Cancellation of order by you:
After placing an order, you can cancel the order within 24 hours of placing such order. You are not allowed to cancel the same after 24 hours of placing such order. However, in case Sunasa receives any requests for cancellation of any order beyond 24 hours, Sunasa reserves the right to accept or reject request for order cancellations for any reason.
You will have to initiate the cancel procedure by writing an e-mail to firstname.lastname@example.org within 24 hours of placing such order.
As part of usual business practice, if Sunasa receives a cancellation notice within 24 hours of placing the order, Sunasa shall refund the entire amount.
As part of usual business practice, if the order has not been processed/approved by Sunasa, Sunasa reserves the right to cancel the order and refund the entire amount back to you.