We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at Contact@sunasa.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any refund related questions at Contact@sunasa.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You would be asked for a video proof starting from unpacking the product.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as silk products), custom products (such as special orders or customised/personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items bought with discount codes, coupon codes or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship a replacement / exchange order for your product(s).
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.